Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What materials are used in Gem Jewelers' pieces?
We use high-quality materials including 14k and 18k solid gold, sterling silver, and ethically sourced gemstones and diamonds to ensure lasting brilliance.
How do I determine my correct ring size?
You can use our printable size guide available on each product page, or visit a local jeweler to be measured. We also offer a complimentary ring sizer mailed directly to your home upon request.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-made or engraved pieces are final sale.
Do you offer international shipping?
Yes, we ship worldwide. International orders typically arrive within 7-14 business days, depending on the destination and customs processing.
How should I care for my jewelry?
To maintain shine, avoid contact with perfumes, lotions, and water. Clean your pieces gently with a soft microfiber cloth and store them in the provided Gem Jewelers pouch.
Is my shipment insured?
Absolutely. Every order from Gem Jewelers is fully insured during transit and requires a signature upon delivery to ensure your purchase arrives safely.